After last
winter, I decided I’d shoveled enough snow for my lifetime.
I had never
owned a snow blower, so, just to get an idea of what was on the market, I went
to a Home Depot after work one day. I envisioned a big display and a
knowledgeable sales rep.
My error.
Finding them
in the store was easy. Everything else got harder as I went along.
The guy in
the snow blower section may as well have been in the bathroom lighting section.
I’d done a little reading about snow blowers on the Internet and asked him a
couple questions. He didn’t know the answer to either and didn’t offer to refer
me or find someone else who might be able to help me.
Still game, I
asked him if I made a purchase, would someone be available to help me put it in
my car?
His answer
was something new to me. He said Home Depot rents small pickup trucks for
$19.95 for 45 minutes. I could haul it home myself, somehow get it off the
truck, stash it in the garage and then drive back, return the truck and pick up
my car.
That just didn't sound very customer friendly to me. I left.
The next day
after work, I went to Billings Lawn Equipment on Main Street in Royal Oak.
I anticipated
prices would be marked up because it was a smaller store and didn’t have the
buying power of a Home Depot.
My error.
A customer rep named Jack Lockman asked if he could do anything for me. Before I could ask him
my two questions, Lockman asked me if I knew anything at all about snow
blowers. I said no.
He then went
into an explanation of each one on the floor and why they were priced the way
they were. The prices were, in general, less than Home Depot’s. I decided on
a Briggs & Stratton with an electric starter. It listed for $599.99, but I
paid $529.99.
I asked how I
was going to get it home, since it was too big to fit in my trunk.
The
receptionist piped up and asked for my address. She also asked what would be a
convenient time to have it delivered.
For free.
When it was
delivered, the guy driving the truck gave me on on-the-spot course in how to
start it, run it and maintain it. I know he had another delivery to make, but
he was very kind, calm and made it seem as though he had nothing else to do.
So I was
reminded again why I like to shop and spend dollars locally. I hope you've had
the pleasure of learning the same lesson this holiday season.